It was just a few days before Christmas and my wife slipped on some black ice while she was going out to get the paper. I saw it was broken and when I was figuring out what to do I remembered seeing a sign for DOC while I was driving around downtown a few weeks earlier.
I got on the phone and was delighted to find out there was a DOC just a little over three miles away, they were open and could see us.
We made all the lights on Eagle Road and got there in thirteen minutes. The front desk folks did a rapid admission on her, she was taken for X-rays, a really nice doctor came in and did an examination, looked at the X-rays, put her fingers into a restraint and manipulated the joint back to where it was supposed to be and stabilized her until her operation that same afternoon.
I spent a career in the Air Force and we were always interested in improving a process and DOC has set a very high standard, a “gold standard” that is a model for others to emulate.
We were taking a 30th Anniversary cruise with friends at New Years and the folks at DOC made that happen by putting on a removable brace just in time for us to set sail. There were a lot of older people on board and they’d ask what happened and we’d tell them all about DOC. Several Canadians said they wish they had that service.
Thanks to everybody for a terrific response to a bad experience.
Mike & Laurie
Friday night we brought our daughter into your office to seek care for her hurt arm. Initially we thought the shoulder was out of place, but it turned out to have the fracture. I happen to work at a local medical center, and I just wanted to say the care we received at your office was AWESOME. We came in right at closing time and no one was irritated or fussy with us about it. You were quick, but very through. Your front desk guy, forgive me I didn’t catch his name, was SUPER awesome as well! I loved his sense of humor and I think when you’re having these crazy moments with your kids, it’s refreshing to have the people you are working with be kind and have a sense of humor.
I appreciate you giving us every detail you could and I wanted you to know that Treasure Valley Hospital followed up with me first thing this morning and Gracie is going in for her scan at 1:30 today. Fingers crossed no surgery, but even if that does happen we know she’s good hands there as well.
I have had a great summer. I can wear regular (cute) shoes! I walked barefoot on the beach a couple weeks ago for the first time since 2004; I can walk up and down stairs normally; I have no ankle or leg pain; I can drive love distances without terrible swelling; I can work in my garden, flowers, and lawn tirelessly; go prospecting in the mountains; walk with our little grandchildren; go grocery shopping; ect... all without the tears of pain at night. Such much more and I am so, so thankful!
This is the best I have felt in 13 summers and I am eternally grateful for having a quality of life that I almost given up in finding.
Thank you again from the bottom of my heart!